There are sometimes problems with the embedded Internet Explorer, which is used to display the map that is generated by Google Maps. Please check:

• Can you access and use Google Maps with the Internet Explorer?
• Is the security level of the zone "Internet" set to "medium-low" or "medium"?
• Is JavaScript activated?
• Is there a firewall that blocks the process RouteConverter.exe when it is accessing the embedded Internet Explorer?

• If you are using Windows Vista please make sure that the file C:\Windows\System32\drivers\etc\hosts contains the following entries:

  127.0.0.1 localhost

  ::1 localhost

• If you like to learn something about the background read this article.

If you cannot find the problem please send me the following information to find the phenomenon:

• Operating system version
• Java version
• Internet Explorer version
• RouteConverter version
• Is the Internet Explorer your default browser?

The map of the Linux and Mac version most of the time do not work instantly, please search for solutions inside the forum.

This should not happen. If you see them please send me the following information to help me figure out the bug:

• Operating system version
• Java version
• version of RouteConverter
• the file with which the error occured
• the log file produced by the program

Screenshots and a detailled description how I can reproduce the error are always very helpful.

Sometimes it's helpful to view or send the log file that RouteConverter is writing to track down problems. The file is called RouteConverter.log and may be found in the directory for temporary files of the current user (java.io.tmpdir):

• Windows XP: c:\Documents and Settings\Temp
• Windows Vista: c:\Users\\AppData\Local\Temp
• Mac OS X: /tmp
• Linux: /tmp
• Solaris: /var/tmp

If you start RouteConverter from the console, it sometimes prints out useful information to find bugs and problems which are not logged into the log file. To get this output you need the .jar version of RouteConverter for your operation system.

On Windows

• download 'RouteConverter.jar'
• type 'Windows-R'
• type 'cmd'
• navigate to the directory where your copy of RouteConverter.jar is located by 'cd '
• type 'java -jar RouteConverter.jar'
• copy the output from the console with 'Edit/Mark' and 'Edit/Copy' to send it to me

On Mac OS X

• download 'RouteConverterMac.jar'
• open 'console'
• navigate to the directory where your copy of RouteConverterMac.jar is located by 'cd '
• type 'java -jar RouteConverterMac.jar'
• send the output from the console to me

On Linux

• I guess you now know how to help yourself :-)