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What can I do when I cannot see the map?

There are sometimes problems with the embedded Internet Explorer, which is used to display the map that is generated by Google Maps. Please check:

  • Can you access and use Google Maps with the Internet Explorer?
  • Is the security level of the zone "Internet" set to "medium-low" or "medium"?
  • Is the security service deactivated and the services center blocked by the registry? Then delete all keys below HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\InternetSettings\Zones except for 1, 2, 3 and 4 as recommended here and here.
  • Is JavaScript activated?
  • Is there a firewall that blocks the process RouteConverter.exe when it is accessing the embedded Internet Explorer?

  • If you are using Windows Vista please make sure that the file C:\Windows\System32\drivers\etc\hosts contains the following entries:

    127.0.0.1 localhost

    ::1 localhost

  • If you like to learn something about the background read this article.

If you cannot find the problem:

Please send me the following information to find the phenomenon:

  • Operating system version
  • Java version
  • Internet Explorer version
  • RouteConverter version
  • Is the Internet Explorer your default browser?
  • the output from the console
  • the log file produced by the program

The map of the Linux and Mac version most of the time do not work instantly, please search for solutions inside the forum.