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What can I do when I cannot see the map?

There are sometimes problems with the embedded Internet Explorer, which is used to display the map that is generated by Google Maps. Please check:

• Can you access and use Google Maps with the Internet Explorer?
• Is the security level of the zone "Internet" set to "medium-low" or "medium"?
• Is JavaScript activated?
• Is there a firewall that blocks the process RouteConverter.exe when it is accessing the embedded Internet Explorer?

• If you are using Windows Vista please make sure that the file C:\Windows\System32\drivers\etc\hosts contains the following entries:

  127.0.0.1 localhost

  ::1 localhost

• If you like to learn something about the background read this article.

If you cannot find the problem please send me the following information to find the phenomenon:

• Operating system version
• Java version
• Internet Explorer version
• RouteConverter version
• Is the Internet Explorer your default browser?

The map of the Linux and Mac version most of the time do not work instantly, please search for solutions inside the forum.